Who benefits most
Patients most likely to benefit from an HMR
These are common signs that a patient’s medicines need a closer look. Funding eligibility is set by the PPA HMR Program Rules: the patient must live in the community, hold or be eligible for a Medicare or DVA card, and have a clinical need confirmed by you.
Their medicines
- 5 or more regular medicines, or more than 12 doses a day
- Significant changes to the regimen in the last 3 months
- High-risk medicines such as anticoagulants, opioids, insulin or benzodiazepines
- Medicines that need monitoring or have a narrow therapeutic index
- Several prescribers or pharmacies involved
Their circumstances
- Recent discharge from hospital
- Difficulty managing medicines: language, literacy, vision, dexterity or memory
- Suspected non-adherence or confusion about what to take
- Symptoms that may be medicine-related: falls, dizziness, confusion
- Not responding to treatment as expected
How to refer
Five steps, most of them ours
- Discuss the review with your patient and get their consent.
- Send the referral: use the online form, or our referral letter template from your clinical software.
- Record the referral in the patient’s notes. You need this for MBS item 900.
- We do the rest: we contact the patient, visit them at home and send you a report by secure link.
- Discuss the report with your patient, agree on a medication management plan, and claim MBS item 900.
Eligible Patients
(Based on PPA HMR Program Rules)
A patient may be eligible for a funded HMR if they meet ALL of the following criteria:
- Hold a current Medicare or DVA card, or be eligible for a Medicare card.
- Live in a community setting (their own home or a non-residential setting).
- Are at risk of, or experiencing, medication misadventure.
- Have an identifiable clinical need for an HMR, confirmed by the referring medical practitioner.
$
No out-of-pocket fee or charge
Funded HMR services are provided at no cost to eligible patients (as per PPA Program Rules).
MBS Item 900
The GP service is claimed under MBS Item 900 (current fee $185.35 from 1 July 2026).
GP FAQs
Which patients benefit most from an HMR?
Patients taking multiple medicines, those with chronic conditions, recent hospital discharge, recent medication changes, suspected adverse effects, or difficulty managing their medicines at home.
Does the patient pay anything?
No. Funded HMR services are provided at no out-of-pocket cost to eligible patients under the PPA Program Rules.
How is the GP component claimed?
The GP service is claimed under MBS Item 900 once the referral, review and follow-up discussion with the patient are complete, in line with the item descriptor.
How long until we receive the report?
We aim to contact the patient promptly after receiving the referral and send the report soon after the home visit. Contact us for current turnaround times.
Can you see patients who prefer another language?
Yes. Our team can communicate with patients in English, Urdu, Hindi and Punjabi.